qqgg Responsible Gaming

Our Promise

qqgg's Commitment to Responsible Gaming

Gambling is entertainment. For the vast majority of qqgg players in Bangladesh — whether they enjoy cricket betting on the BPL, spinning slots, or playing live casino games — gambling remains a fun, manageable activity. qqgg's goal is to keep it that way. We build responsible gaming principles into every aspect of the platform, from the tools available in your account settings to the way our support team is trained to respond to player concerns.

We take problem gambling seriously. A small proportion of players can find that gambling stops being entertainment and starts causing harm — to their finances, their relationships, or their wellbeing. qqgg has put in place a comprehensive responsible gaming framework to detect signs of problematic play early, to give players the tools they need to manage their gambling behaviour, and to connect players who need help with the right support.

This page explains each of the responsible gaming tools and protections available on qqgg, the warning signs that gambling may be becoming a problem, and the steps you can take to get support. We encourage all players — not just those who feel they may have an issue — to familiarise themselves with these tools. Being informed is the first step towards playing confidently and responsibly.

Tools & Controls

Your Responsible Gaming Toolkit

qqgg provides six dedicated responsible gaming tools. All are available at no cost and can be activated immediately through your account settings or by contacting qqgg support via live chat.

Deposit Limits

How Deposit Limits Work at qqgg

Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. At qqgg, you can set a deposit limit at the daily, weekly, or monthly level. The limit you set applies to the total deposits you can make to your qqgg account within that time period. Here is how the system works:

• ✓Set your deposit limit at any time through your account settings — no delay, no waiting period.
• ✓Decreases to your limit take effect immediately, giving you instant control when you need it most.
• ✓Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before the increase takes effect.
• ✓You can have daily, weekly, and monthly limits active simultaneously — the most restrictive limit always applies when making a deposit.

Deposit limits apply across all payment methods, including bKash, Nagad, Rocket, and bank transfers. If you reach your deposit limit, your next deposit will only be permitted once the relevant time period has reset, or once a lower limit increase has completed its 7-day cooling-off period. qqgg recommends setting a deposit limit as a matter of routine, even if you currently feel your gambling is comfortably within your means.

Time Controls

Session Limits and Reality Check Reminders

Time can pass quickly when you are engaged in a live casino session or following a cricket match in real-time. qqgg's session time limit tool lets you set a hard cap on the length of any single gaming session. When your session reaches the time limit you have set, you will be automatically logged out. You can set a new session limit or adjust your current one through your account settings at any time.

Reality check reminders work differently. Instead of ending your session, they pause it briefly at a set interval — every 30, 60, or 90 minutes — and display a summary of your session activity, including how long you have been playing and your net position for the session. After seeing this information, you can choose to continue or to stop. Many players find that a scheduled reality check is enough to help them make a conscious decision about whether to keep playing.

Self-Exclusion

Taking a Break With Self-Exclusion

Self-exclusion is qqgg's strongest responsible gaming tool. When you activate self-exclusion, your account is fully suspended for the duration of the exclusion period you choose. During this time, you will not be able to log in, make deposits, place bets, or access any gaming content on the platform. Self-exclusion periods available on qqgg are:

• ✓1-month exclusion — a short break to reassess your gambling habits.
• ✓3-month exclusion — a medium-term break, suitable if you feel your gambling has been getting out of hand recently.
• ✓6-month or 12-month exclusion — a longer break, recommended if gambling has been causing significant financial or personal difficulties.
• ✓Indefinite exclusion — a permanent suspension with no set end date, for players who have decided to stop gambling altogether.

During any self-exclusion period, qqgg will cease all marketing communications to the excluded account, including SMS and email promotions. Any funds remaining in your account at the time of self-exclusion will be held securely and returned to you upon request after the exclusion period ends, subject to standard KYC verification. qqgg will also make reasonable efforts to prevent a self-excluded player from opening a new account using the same identity during the exclusion period.

Know the Signs

Warning Signs That Gambling May Be a Problem

Most people gamble without it ever causing harm. However, for some players, gambling can gradually shift from entertainment to something more difficult to manage. The following warning signs may indicate that your relationship with gambling has become, or is becoming, problematic. If any of these apply to you — even partially — qqgg encourages you to use the tools described on this page or to speak with our support team.

• Spending more money on gambling than you originally intended, or chasing losses to try to win back money you have already lost.
• Gambling for longer than intended, or feeling unable to stop even when you want to.
• Borrowing money, selling possessions, or taking on debt to fund gambling activity.
• Neglecting work, family, or social responsibilities because of time or money spent on gambling.
• Feeling anxious, irritable, or restless when not gambling, or gambling to escape stress, depression, or other negative emotions.
• Hiding your gambling activity from family members, friends, or lying about how much time or money you spend gambling.

Recognising these warning signs in yourself is a sign of self-awareness, not weakness. qqgg's support team is trained to handle these conversations with complete confidentiality and without judgment. You do not need to be in crisis to reach out — if any of the above resonates with you even slightly, speaking to our team is the right next step.

Getting Help

How to Get Support at qqgg

If you feel that gambling has become a problem, or if someone you know is struggling with problem gambling, here is the clearest path to getting support through qqgg:

1. Contact qqgg support via live chat — available 24/7, including during Eid, BPL season, and all public holidays. Tell the support agent that you would like to discuss a responsible gaming concern. The conversation is confidential.
2. The support agent will discuss your situation with you and explain which tools — deposit limits, session limits, reality checks, or self-exclusion — are most appropriate for your circumstances. They will help you activate the chosen tool on the spot.
3. If you request self-exclusion, it will be processed within 24 hours. During this window, your account activity may be monitored more closely by the qqgg responsible gaming team to ensure your protection.
4. If you feel you need additional support beyond what qqgg can provide — for example, professional counselling or a peer support group — our team can point you towards appropriate resources available in Bangladesh. You are not alone, and help is available.

Age Policy

21+ Age Restriction and Underage Protection

qqgg strictly enforces a minimum age requirement of 21 years for all registered players. This requirement exists to protect young people from the potential harms associated with gambling. Age verification is conducted at the point of registration and is a mandatory step before any player can deposit funds or access real-money games. qqgg reserves the right to request documentary proof of age at any time, including NID, passport, or birth certificate.

If you are a parent or guardian and you are concerned that a minor in your household may be accessing the qqgg platform, we recommend taking the following steps: use parental control software to restrict access to gambling websites on shared devices, ensure your qqgg login credentials are not stored on shared devices or accessible to minors, and contact qqgg support immediately if you believe a minor has registered an account.

Healthy Play Tips

Six Tips for Playing Responsibly at qqgg

Whether you enjoy betting on cricket during the BPL season, spinning slots, or joining live casino tables, these six principles will help you keep gambling enjoyable and in its proper place as entertainment.

• ✓Set a budget before you start playing and stick to it. Decide in advance the maximum amount you are comfortable losing, and treat that amount as the cost of your entertainment — not as money you expect to win back.
• ✓Never gamble with money you need for essential expenses such as rent, food, utilities, or family obligations. Only gamble with disposable income that you can genuinely afford to lose.
• ✓Take regular breaks. Step away from the platform for at least a few minutes every hour. Use qqgg's reality check feature to receive automatic reminders if you find it easy to lose track of time.
• ✓Do not gamble when you are stressed, upset, or under the influence of alcohol. Emotional states and impaired judgment are significant risk factors for developing unhealthy gambling habits.
• ✓Treat losses as the expected cost of entertainment, not as money to be recovered. Chasing losses — increasing bet sizes or session lengths in an attempt to win back what you have lost — is one of the most common pathways to problem gambling.
• ✓Balance gambling with other leisure activities. Gambling should be one of several hobbies, not the primary or only recreational activity in your life. Maintaining diverse interests helps keep gambling in its proper perspective.